If we miss something, we come back and fix it
Every visit runs from a ticket. If an item on it was not done to standard, tell us within 24 hours and the crew returns to redo it, free.
Applies to every visit
- Tell us within 24 hours
- Crew back within 2 business days
- We redo every missed item on your ticket
- Still not right? That visit is refunded
Cost of a re-clean$0
- Insured, $2M liability
- Background-checked crews
- Re-clean free within 24 h
- Same crew every visit
Insured, bonded, and on paper
Ask for any certificate before your first visit. We send it the same day.
- Active
General liability insurance
Covers damage to your home or belongings during a visit.
Certificate on request
- Active
Bonded crews
A bond covers theft by a crew member, on top of insurance.
Bond number on request
- Active
Workers' compensation
If someone is hurt in your home, our policy pays, not yours.
Every employee covered
- Active
Licensed for repairs
Handyman work under a registered contractor licence.
Licence HM-55012
Five checks before anyone gets a key
ID and right to work
Checked in person, copies kept on file.
Background check
Criminal record check covering the last 7 years.
Two reference calls
From previous employers, not friends.
Paid trial shift
A full day beside a crew lead, scored on the ticket.
30 days with a lead
New hires never work alone in their first month.
Five checks before anyone gets a key
ID and right to work
Checked in person, copies kept on file.
Day 1
Background check
Criminal record check covering the last 7 years.
Renewed yearly
Two reference calls
From previous employers, not friends.
Before an offer
Paid trial shift
A full day beside a crew lead, scored on the ticket.
1 day
30 days with a lead
New hires never work alone in their first month.
30 days
Five checks before anyone gets a key
Day 1
ID and right to work
Checked in person, copies kept on file.
Renewed yearly
Background check
Criminal record check covering the last 7 years.
Before an offer
Two reference calls
From previous employers, not friends.
1 day
Paid trial shift
A full day beside a crew lead, scored on the ticket.
30 days
30 days with a lead
New hires never work alone in their first month.
Five checks before anyone gets a key
ID and right to work
Checked in person, copies kept on file.
Background check
Criminal record check covering the last 7 years.
Two reference calls
From previous employers, not friends.
Paid trial shift
A full day beside a crew lead, scored on the ticket.
30 days with a lead
New hires never work alone in their first month.
Five checks before anyone gets a key
1
ID and right to work
Checked in person, copies kept on file.
2
Background check
Criminal record check covering the last 7 years.
3
Two reference calls
From previous employers, not friends.
4
Paid trial shift
A full day beside a crew lead, scored on the ticket.
Five checks before anyone gets a key
1. ID and right to work
Checked in person, copies kept on file.
2. Background check
Criminal record check covering the last 7 years.
3. Two reference calls
From previous employers, not friends.
4. Paid trial shift
A full day beside a crew lead, scored on the ticket.
5. 30 days with a lead
New hires never work alone in their first month.
Change layout cycles through the looks of the section in view. To keep one, copy its line into the Markdown.
Products and safety
Are your products safe for kids and pets?
We use plant-based all-purpose and glass cleaners by default. Bleach and solvent products are used only when you ask for them, and floors are left dry before pets come back in.
Can you use my own products?
Yes. Leave them out and add a note to your booking. The crew uses yours for that visit and brings its own for anything you did not supply.
Do you have fragrance-free options for allergies?
Yes. Ask for fragrance-free when you book and it goes on your ticket for every visit. The crew also skips scented sprays and air fresheners.
Keys and access
How do you store keys?
Each key is tagged with a code, never your address, and kept in a locked safe at the office. The crew lead signs it out on the morning of your visit and back in the same day.
Does someone have to be in during the visit?
No. Leave a key, a lockbox, or a door code in the booking notes. We suggest being there for the first walkthrough so you can show the crew around.
What about alarm codes?
Add the code to your booking notes. Only the crew on your visit sees it, and it is deleted when you stop service. Change it any time and update the notes.
Privacy
Do crews take photos in my home?
Only of a problem area, such as a stain or an existing scratch, for your ticket or a claim, and only with your permission. Photos are never posted anywhere.
Who sees my address and notes?
The office team that schedules your visit and the crew assigned to it. Crews see your notes on the day of the visit only.
Do you share my details?
No. We never sell your details. We share them only with the services that run bookings and payments. See the privacy policy.
Damage and claims
What if something is broken?
Tell us within 48 hours, with photos if you can. We repair, replace, or reimburse it under our liability insurance.
What is not covered by the guarantee?
Items that were not on your ticket, stains marked as permanent before the visit, and damage that existed before we arrived. The full terms are in the terms of service.
How fast do you pay a claim?
Most claims are settled within 10 business days of the photos and receipt reaching us. We tell you the amount before we pay.
Products and safety
3 questions
Are your products safe for kids and pets?
We use plant-based all-purpose and glass cleaners by default. Bleach and solvent products are used only when you ask for them, and floors are left dry before pets come back in.
Can you use my own products?
Yes. Leave them out and add a note to your booking. The crew uses yours for that visit and brings its own for anything you did not supply.
Do you have fragrance-free options for allergies?
Yes. Ask for fragrance-free when you book and it goes on your ticket for every visit. The crew also skips scented sprays and air fresheners.
Keys and access
3 questions
How do you store keys?
Each key is tagged with a code, never your address, and kept in a locked safe at the office. The crew lead signs it out on the morning of your visit and back in the same day.
Does someone have to be in during the visit?
No. Leave a key, a lockbox, or a door code in the booking notes. We suggest being there for the first walkthrough so you can show the crew around.
What about alarm codes?
Add the code to your booking notes. Only the crew on your visit sees it, and it is deleted when you stop service. Change it any time and update the notes.
Privacy
3 questions
Do crews take photos in my home?
Only of a problem area, such as a stain or an existing scratch, for your ticket or a claim, and only with your permission. Photos are never posted anywhere.
Who sees my address and notes?
The office team that schedules your visit and the crew assigned to it. Crews see your notes on the day of the visit only.
Damage and claims
3 questions
What if something is broken?
Tell us within 48 hours, with photos if you can. We repair, replace, or reimburse it under our liability insurance.
What is not covered by the guarantee?
Items that were not on your ticket, stains marked as permanent before the visit, and damage that existed before we arrived. The full terms are in the terms of service.
How fast do you pay a claim?
Most claims are settled within 10 business days of the photos and receipt reaching us. We tell you the amount before we pay.
Pets, keys, products, and privacy
The questions people ask before their first visit.
Rather ask a person?
Are your products safe for kids and pets?
We use plant-based all-purpose and glass cleaners by default. Bleach and solvent products are used only when you ask for them, and floors are left dry before pets come back in.
Can you use my own products?
Yes. Leave them out and add a note to your booking. The crew uses yours for that visit and brings its own for anything you did not supply.
Do you have fragrance-free options for allergies?
Yes. Ask for fragrance-free when you book and it goes on your ticket for every visit. The crew also skips scented sprays and air fresheners.
How do you store keys?
Each key is tagged with a code, never your address, and kept in a locked safe at the office. The crew lead signs it out on the morning of your visit and back in the same day.
Does someone have to be in during the visit?
No. Leave a key, a lockbox, or a door code in the booking notes. We suggest being there for the first walkthrough so you can show the crew around.
What about alarm codes?
Add the code to your booking notes. Only the crew on your visit sees it, and it is deleted when you stop service. Change it any time and update the notes.
Do crews take photos in my home?
Only of a problem area, such as a stain or an existing scratch, for your ticket or a claim, and only with your permission. Photos are never posted anywhere.
Who sees my address and notes?
The office team that schedules your visit and the crew assigned to it. Crews see your notes on the day of the visit only.
Do you share my details?
No. We never sell your details. We share them only with the services that run bookings and payments. See the privacy policy.
What if something is broken?
Tell us within 48 hours, with photos if you can. We repair, replace, or reimburse it under our liability insurance.
What is not covered by the guarantee?
Items that were not on your ticket, stains marked as permanent before the visit, and damage that existed before we arrived. The full terms are in the terms of service.
How fast do you pay a claim?
Most claims are settled within 10 business days of the photos and receipt reaching us. We tell you the amount before we pay.
Pets, keys, products, and privacy
The questions people ask before their first visit.
Are your products safe for kids and pets?
We use plant-based all-purpose and glass cleaners by default. Bleach and solvent products are used only when you ask for them, and floors are left dry before pets come back in.
Can you use my own products?
Yes. Leave them out and add a note to your booking. The crew uses yours for that visit and brings its own for anything you did not supply.
Do you have fragrance-free options for allergies?
Yes. Ask for fragrance-free when you book and it goes on your ticket for every visit. The crew also skips scented sprays and air fresheners.
How do you store keys?
Each key is tagged with a code, never your address, and kept in a locked safe at the office. The crew lead signs it out on the morning of your visit and back in the same day.
Does someone have to be in during the visit?
No. Leave a key, a lockbox, or a door code in the booking notes. We suggest being there for the first walkthrough so you can show the crew around.
What about alarm codes?
Add the code to your booking notes. Only the crew on your visit sees it, and it is deleted when you stop service. Change it any time and update the notes.
Do crews take photos in my home?
Only of a problem area, such as a stain or an existing scratch, for your ticket or a claim, and only with your permission. Photos are never posted anywhere.
Who sees my address and notes?
The office team that schedules your visit and the crew assigned to it. Crews see your notes on the day of the visit only.
Do you share my details?
No. We never sell your details. We share them only with the services that run bookings and payments. See the privacy policy.
What if something is broken?
Tell us within 48 hours, with photos if you can. We repair, replace, or reimburse it under our liability insurance.
What is not covered by the guarantee?
Items that were not on your ticket, stains marked as permanent before the visit, and damage that existed before we arrived. The full terms are in the terms of service.
How fast do you pay a claim?
Most claims are settled within 10 business days of the photos and receipt reaching us. We tell you the amount before we pay.
Tell us within 24 hours
Send a photo and your ticket number. The same crew comes back to redo it.
- Reply within 2 business hours
- Crew back within 2 business days
- No forms to print
- Send a photo of the missed item and your ticket number
- We confirm the return visit time
- The same crew redoes it and you sign it off
