Questions before you book

Pick the service, rooms, bathrooms, frequency, and extras on the booking page and the total updates as you go. Handyman jobs are priced by the hour, or from photos you send.

Usually two to five days. Open slots for this week show in the booking form, and recurring visits keep the same weekday.

No. Most customers leave a key, a lockbox, or a door code in the booking notes. For a first visit we suggest being there for the five-minute walkthrough.

Two hours, chosen when you book. You get a text when the crew is about 30 minutes away.

Yes. Add windows, carpets, or handyman tasks to the same ticket. When the crews line up, you get one arrival window for all of it.

Type your ZIP code in the area finder. Outside those areas we quote a travel fee or point you to someone closer.

Yes, if the home details are right. If the size or condition is different on the day, the crew lead shows you the change before any work starts.

After the visit, to the card on file. There is no deposit for cleaning. For larger repairs, you approve the materials before we buy them.

Credit and debit cards, and bank transfer. Commercial accounts are invoiced monthly.

Yes. Weekly, every-two-weeks, and monthly plans cost less per visit than a one-time clean. The pricing page shows each discount.

Never expected. If you do tip, all of it goes to the crew on that visit.

Yes, everything from cloths to vacuums. Tell us in the booking notes if you want your own products used.

We use low-odour products by default and offer a fragrance-free option. Ask for the product list and we send it before the visit.

Pets are fine; note them when you book. For carpet cleaning and repairs, we ask that pets stay in one room.

It depends on the size of the home and the service. Your ticket shows the estimated hours and the crew size before you book.

Every room has its own checklist, listed room by room on the services page. Deep and move-out cleans add the extra tasks shown there.

Biohazards, mould beyond surface cleaning, lifting items over 20 kg, and work higher than a second-storey ladder reaches. The full list is in our terms.

On a recurring plan, yes: the same crew lead every visit. If they are off, we text you who is coming.

Yes. Every crew member is an employee, passes a background check, and trains on our checklist before a first solo visit. See how we hire.

Yes. Every crew is covered by liability insurance up to $2M and we are bonded. Certificates are listed on our guarantee page.

Keys carry a code tag, never your address, and only the crew on your visit sees the access notes. Codes are deleted when you stop service.

Tell us within 24 hours and we come back and re-clean the missed areas for free. Photos help us fix it faster. How to claim: our guarantee.

Free up to 24 hours before your arrival window. Later cancellations cost $40. Details in the cancellation policy.

Tell us within 48 hours, with photos if you can. We repair, replace, or reimburse it under our insurance; see our guarantee.

Yes, with 24 hours' notice and no charge. Your plan rate stays unless you skip more than two visits in a row.

The visit moves to the nearest working day, and we text you the new arrival window.

By the hour with a two-hour minimum, or a fixed price for common jobs. Parts are billed at cost with receipts. Rates are on the pricing page.

Common hardware, yes. You buy specific fixtures, or we buy them once you approve the price.

Licensed work such as electrical panels, gas, plumbing, or anything structural. We refer you to a licensed trade.

Yes, up to the second floor, from inside or with ladders. Higher windows need access equipment and a quote.